At Print2Gifts, customer satisfaction is a top priority for us. However, due to the nature of customized products, the following policy applies:

Cancellation Policy

• Orders cannot be cancelled once they are confirmed and sent for production.
• Cancellation requests before production starts may be considered at our discretion.

Refund Policy

• No refunds will be issued for customized or personalized products.
• Refunds or replacements will be considered only if:
  • The product received is damaged
  • The product received is incorrect due to our error

Conditions for Refund/Replacement

• You must notify us within 48 hours of receiving the product.
• Unboxing video and clear images are mandatory for claim verification.
• Approved refunds will be processed within 7–10 business days.